FAQ + POLICIES

QUESTIONS + ANSWERS + POLICIES

What happens if I'm late to Class?

The door will lock right at the time class starts and your session will be considered a late cancel or forfeited. This is non-negotiable.

We have a VERY STRICT on time arrival policy. You must arrive 5 -15 min early to class (especially if you are new to our studio). If you're not on time, (this means at least a few minutes early) you will not be allowed into the class and your session will be considered a late cancel. Knocking on the door when class has started will not change our policy. PLEASE BE RESPECTFUL OF YOUR OTHER ON TIME STUDENTS AND THE INSTRUCTOR.

This policy is put in place for your safety so that you may receive a run down of the equipment prior to class starting, as well as respect for your instructor and respect for the other students in class. This policy is also put in place so your instructor can carefully watch the students in the class at all times. Requesting that your instructor walk away from the class to open the front door for a late student puts the other students at risk. We will not allow our students to practice in an un-safe manner, so please be respectful and understanding of the above.

What is the group class and private session cancellation Policy ?

Group Classes have a 12 hour late cancellation Policy. Your class will be forfeited.

Private Sessions have a 24 hour late cancellation Policy. Your session will be forfeited.

A $35 fee is charged for anyone that late cancels or no shows with an Unlimited package, complimentary class, or an unpaid session or class (this includes intro specials). This covers the expense of paying for our talented instructors (that still show up for the class and/or session and have planned on your spot being taken). Please do not ask to have this waived. 

Do not write in to our social media channels for cancelation and charge issues.

Email: info@amradiomode.com

What is the membership cancellation policy?

You may request to cancel your recurring membership after your initial three month commitment. We do require thirty days notice to cancel your renewal/membership. 

Example: You have been coming for two months and you want the third month to be your final and last month, then you must write in thirty days prior to your third month of renewal. You then will have full-filled your three month commitment and your fourth month will not be charged. 

Do not write in to our social media channels to cancel memberships.

Please email: info@amradiomode.com

What are your Policies in joining Group Class Levels? 

If you have never been to our studio to join a Group Class, you must join a Level 1 or Mixed Level Group Class first. In order to attend any Level 2 Class, you must have joined at least ten Level 1 or Mixed Level classes prior to taking any Level  2.

If you would like to join a Level 3 class, you must have joined twenty Level 2 classes.

If you feel you are adequately trained in the Classical System (from prior Pilates experience elsewhere) and would like to join a Level 2  or Level 3 Class, please contact the studio for a sign off by the Master Trainer.

Levels are set for your safety, respect for the other students who have advanced onto the next level and respect for your instructor. 

If you do not take a Level 1 Group Class first, you WILL be asked to step out of the class and re-schedule into a Level 1 at another time. It is not our intention to offend or embarrass you so please abide by this policy.

• NOTE: Classes are run only with 2+ people (There are a total MAX of 7 People in any group class). If for any reason there is only 1 person signed up for a class, we hold the right to cancel the class up to one hour prior to class start time. You will be credited back this class should this take place. We do ask that we have your correct contact information  - including phone number - should this take place so that we may notify you within a proper time allowance (not all people check their email consistently throughout the day which is why we ask for your phone number). 

FREEZING Memberships or Packages:

If you have purchased a package or membership at full price, you have the option to freeze your membership or package (twice) for a period of no longer than 2 months collectively.  If you have purchased a membership/package during a special or sale rate, freezing is not allowed.

CLASSPASS Student Policy:

Unlike other Classpass partner studios, we currently use Classpass ONLY as a form of marketing for our studio. Due to this, we only allow persons using Classpass 5 Visits with your Classpass membership. We are confident this gives you plenty of time to fall in love with the tribe/community here at AM RADIO as well as our outstanding level of experience that separates us from the rest. We offer amazing specials for those wanting to become an AM RADIO member once you've surpassed your 5th time using Classpass. 

If you have already (previously) been a member or student of AM RADIO directly, we do not allow those students to use Classpass to book classes with us; as you have already tried out the studio during your previous sessions. We do reserve the right to cancel your booking and ask you to please re-book as a member/student directly of AM RADIO. Thank you for understanding and respecting this policy.

We do reserve the right to charge a late cancel/no show fee ($35) separate from Classpass if you do not show up to class or you are considered a late cancel for any reason.

I'm in the Industry as a Pilates Professional myself, can I purchase intro offers for Private Sessions or Group Classes?

Can I join a class using Classpass as a Pilates Professional?

If you are a fellow Pilates Instructor, Teacher Trainer or work at another Pilates studio in some realm please be respectful of why we offer intro specials in the first place. We do this to give opportunities to NEW students of the Pilates practice (and our studio) a chance to try it out, get their feet wet and hopefully evolve their practice at our studio. Although we respect fellow persons in the Pilates industry, intro specials cannot be used. Should you purchase an intro offer unbeknownst to this policy, we reserve the right to fully refund you and cancel any sessions or classes you have signed up for. You are more than welcome to join a class or book a private at the regular standing rate/s. Thank you for understanding.

Please do NOT use Classpass to join our group classes if you are a Pilates professional. We do reserve the right to cancel you out of class and ask that you purchase a group class at the regular drop in rate.

Discounts: MILITARY - STUDENT - FIRST RESPONDER

We do offer Military, Student and First Responder Discounts of 15%. Please show Valid ID in person. Discounts only apply to regular drop in rates and packages. Not valid for into packages and cannot be combined with other discounted specials. 

Can I bring water or do you provide water ?

We do not provide water. 

Should you want to bring your own water please do so in a safe container with lid (NO GLASS) . You must keep your water bottle at your cubby or near by the cubby area (not by your Pilates Equipment). 

Phones? Can I bring mine ?

Yes, of course! We have a beautiful boutique style studio and people love photographing it and photographing themselves in it. So feel free. HOWEVER, NO PHONES ARE ALLOWED in the equipment areas while class is in session. Please leave your phones with your other personal belongings while you're exercising.

What do I wear ?

Please wear fitted clothing that is not baggy and grip socks. If you do not have grip socks we have some for purchase at the studio.

SHOES must be taken off immediately after entering the studio in the retail area. Please bring your shoes to your cubby area and re-apply them in the retail area prior to leaving. (Shoes are not allowed in the Pilates equipment areas or past the retail space).

I'm pregnant, can I join a group class ?